8 Cloud Operations

This chapter deals with cloud operations.

Alerts and Logs

CloudOps personnel assume responsibility for system availability and performance. General system alerts and related procedures are outside the scope of this document.

Systems integrators are responsible for establishing all external tools (that is, heartbeats) intended to monitor performance and connectivity to XOCS web services. Performance and other operational issues must be reported through the standard Oracle ticketing system.

For more information about how to view log files, see the Oracle Retail Xstore Office Cloud Service User Guide.

However, every release we add new features to our cloud solution that will offer enhanced visibility either through the UI or through REST API on the status of the cloud operations performed by our customers.

If there are issues with the implementation, those must be reported through the standard Oracle ticketing system so that the Oracle Cloud teams can look at the logs and provide a solution.