6 Frequently Asked Questions

This chapter provides answers to frequently asked questions.

Cloud Account Activation

Since the Xstore Office Cloud Service is installed using the default OCI IAM domain details, it is important to ensure any activation concerns are resolved during the pre-provisioning/provisioning period, as making changes after your Xstore Office Cloud Service is provisioned may require extended downtime.

What should I do if I cannot activate my service into an existing Oracle Cloud Account?

Inform your CSM or sales representative if you run into issues, providing the following information:

• Existing Oracle Cloud Account name

• Subscription ID of a service in the account

• Administrator email for the account

What do I do if I experience errors or failures while attempting to activate my Cloud account?

The administrator email address must match the email which received the activation notification. If this does match and you are still running into issues, inform your CSM or sales representative, providing the following information:

• Intended activation approach (new Oracle Cloud Account or activate within an existing Oracle Cloud Account)

• Any error or failure messages received - include screen shots if possible

Can I use another identity management solution?

Only OCI IAM is supported in Xstore Office Cloud Service implementations, however OCI IAM can also be integrated with external identity management providers, such Active Directory, using its APIs.