6 Frequently Asked Questions
This chapter provides answers to frequently asked questions.
Cloud Account Activation
Since the Xstore Office Cloud Service is installed using the default OCI IAM domain details, it is important to ensure any activation concerns are resolved during the pre-provisioning/provisioning period, as making changes after your Xstore Office Cloud Service is provisioned may require extended downtime.
What should I do if I cannot activate my service into an existing Oracle Cloud Account?
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Existing Oracle Cloud Account name
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Subscription ID of a service in the account
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Administrator email for the account
What do I do if I experience errors or failures while attempting to activate my Cloud account?
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Intended activation approach (new Oracle Cloud Account or activate within an existing Oracle Cloud Account)
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Any error or failure messages received - include screen shots if possible
Can I use another identity management solution?
Only OCI IAM is supported in Xstore Office Cloud Service implementations, however OCI IAM can also be integrated with external identity management providers, such Active Directory, using its APIs.