Loyalty Account History Report

This report provides current and historical information about a customer's loyalty accounts. This report is printed from the Customer Account tab in Customer Maintenance screen. This report shows each transaction which affected a customer loyalty or award account.

Note:

Any activity rows returned from the Oracle Retail Customer Engagement Cloud Services that are marked as voided show a line through the row.

Table 11-2 Loyalty Account History Report Parameters

Parameter	Description
Date	The date and time when the transaction took place.
Account	The last four numbers of the card on which the loyalty account exists, followed by the name of the loyalty account.
Activity	The type of activity. This can be one of the following: Activated (Loyalty & Awards) Inquiry Deactivated (Loyalty & Awards) Account Merge Issue Points (Loyalty) Change Earn Date Return Points (Loyalty) Void Award Transaction (Award) Void Points (Loyalty) Automatic Redeem Award (Award) Issue Award (Loyalty) Redeem Award (Award) Points Recovery (Loyalty) Issue Coupon (Award) Earn Points (Loyalty) Issue Birthday Coupon (Award) Points Balance Transfer (Loyalty) Issue Signup Coupon (Award) Change Level (Loyalty) Award Expiration (Award)
Award Effect	The effect of the award in terms of monetary effect on the account.
Point Effect	The effect of the points in terms of the number of points changed.
Pending?	Shows a checkmark if the loyalty points are still pending.
Store	The store number where the transaction took place.
Trans #	The Xstore Point of Service transaction number for the activity.

Criteria Selections for Loyalty Account History Report

There are no criteria selections available for this report.

Figure 11-2 Sample: Loyalty Account History Report