10 Support Tools

The Support Tools component allows you to view issues taking place at the store level, and to set up email alerts to be sent to the appropriate personnel when any issues occur.The Alert Console shows logged events for replication errors, connectivity errors, application errors, hardware errors, update errors, and version errors. Using Alert Settings it is also possible to customize the alert severity threshold level values for your organization, providing the ability to set your organization's tolerance levels for the various alert events.The Deployed Xstore Versions support tool allows you to view the Oracle Retail Xstore Point of Service versions deployed throughout your organization, in a pie chart view.You can quickly see the number of stores running each version of Oracle Retail Xstore Point-of-Service, and to get additional store-level information.The Publish PosLog Data support tool provides the ability to compile the PosLog data from within Xcenter (a part of Oracle Retail Xstore Office) and save it as a file to a specified location, or to rebroadcast the PosLog data to specified broadcasters in order to post to a 3rd party system (Oracle Retail Customer Engagement Cloud Services, Oracle Retail Order Management System Cloud Service, and so on) through platform independent technologies such as Web services.This allows you to manage this information centrally, without having to connect remotely to stores.The Replication Status support tool provides the ability to view and act on replication errors. Replication is the process used to copy and distribute data from one database to another, and to synchronize between the databases to maintain consistency.