1. Service Administrator Action List
  2. Provisioning

3 Provisioning

Once your environments are ready for you, the person designated as your service administrator will receive a welcome email: one for each cloud service and each environment (stage, production, and so on). This email has several key pieces of information:

  • Username

    • This user is referred to as the Service Administrator user in this document. A temporary password will be sent in a separate email.

  • Link to OCI IAM Domains UI

  • Links to your cloud services through the Oracle Retail Home link.

  • Customer Support (CSI) Number

It is recommended that you save this email for future reference, because at this point the service administrator is the only person with access.

Access OCI IAM

Once you receive your welcome email, it is recommended that you, as the system administrator, log in to OCI IAM to verify your access and set a new password. You will be assigned to the application administrator group for your production and pre-production SIOCS cloud service environments.

It is also recommended that you add additional administrators in order to have a backup administrator and share in user management administration, as at this point no one else in your organization will have access to OCI IAM or SIOCS. For assistance in creating users or adding them to groups, see the following documents:

Note:

You may notice some internal user IDs set up in OCI IAM for SIOCS (for example, oracleintuser). The user gets seeded by the Oracle Cloud Operations team for Oracle's internal user. The user will be managed by the Oracle Cloud Operations team and should not be deleted.

Validate Cloud Service Access

Next, you should validate that you can successfully log into each of the cloud services for which you have been provisioned using the URLs provided in the Retail Home Application Navigator.

Before the retailer's initial customer cloud admin user can access the Oracle Retail Store Inventory Operations Cloud Service (SIOCS) applications, it is necessary to provision the user access to the system and assign Oracle Identity Cloud Service (IDCS) or Oracle Cloud Infrastructure Identity and Access management (OCI IAM) application roles listed below.

  • all_users

  • admin_users

  • batch_users

  • full_permission_users

  • global_store_users

  • mps_users

  • psraf_users

  • security_users

Follow the steps below to assign the application roles to the initial customer admin user in IDCS.

  1. Log into the IDCS console.

  2. Select Oracle Cloud Services from the Navigation Drawer.

  3. Locate and click on the EICS application for your deployment. The IDCS application name for EICS application will be like-RGBU_SIOCS_<ENV>_EICS or RGBU_SIOCS_<ENV>.

  4. Navigate to the Application Roles tab.

  5. Open the application role menu for the role you want to assign and select Assign Users.

  6. Select the user that you want to assign the IDCS application role to and click Assign.

The initial customer admin user can create or manage other user provisioning via IDCS or OCI IAM.

Users also need to be assigned application roles by using the SIOCS Security Admin Role permission console. For details on how to use the SIOCS administration screens, see the Oracle Retail Enterprise Inventory Cloud Service Security Guide and the Oracle Retail Enterprise Inventory Cloud Service User Guide Security chapter.

Register Customer Support Identifier

The welcome email will also include your Customer Support Identifier (CSI). This should be registered with My Oracle Support (MOS), which you will use to log questions or issues about these services. Follow the link in the email or access support.oracle.com to create a new account. If you already have a MOS account, remember to add your new CSI to your existing MOS account.

The first person to request access to a CSI will be checked by Oracle to ensure the domain of their email address matches the domain associated with the CSI. Once approved, they will be made the Customer User Administrator of that CSI, and can approve others to use it. If someone else has already been made the administrator of that CSI, then the request email will be sent to that person for approval. For more information on the Customer User Administrator, see DOC ID 1544004.2.

Note:

You will not be able to register your CSI number until your production environment has been provisioned.