Resources

The Resources module in Billing Triggered Alerts points the customer to additional help and resources outside of the utility, state, and federal program assistance included in the Savings Hub. These resources are especially helpful for customers who have exhausted their options with program assistance.

Design

The following is an example of the Resources module for Billing Triggered Alerts:

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option	Input Value
Text Variant Our recommendation is to use the default copy, but the customer can also opt for a copy variant.	Optional Choose from the following: Use the default copy. Use a copy variant.

Resources Variations

The customer can opt for either the default user experience, or a variation, for example:

Faith-Based Organizations Variant

In this alternate experience of the Resources module, the points of contact provided are Catholic Charities, and the Salvation Army. The message contains useful links for both, as well as a brief description of how these organizations can provide financial assistance.