6 Alert Delivery

Email alerts are delivered according to specific rules and within a particular delivery window.

Waking Hours: Affordability Proactive Alerts are delivered during waking hours in a utility-specific delivery window.

Days of the Week: Affordability Proactive Alerts are delivered on weekdays and weekends during waking hours.

Delivery Window: Affordability Proactive Alerts are sent on an ad-hoc basis, when the utility schedules the Affordability general alert.