2 Getting Started

The Oracle Utilities Opower Affordability Savings Hub Cloud Service provides a holistic digital solution to help customers who are struggling to pay their bills. It is designed to help both low- and moderate-income customers who are below the federal poverty line (FPL), as well as those who have incomes above the FPL but are still struggling to make ends meet.

The Savings Hub web features are designed to educate customers about the programs they are eligible for, describe the benefits of program participation, and provide direct access to enrollment instructions and the tools needed to begin the enrollment process. It not only contains information about financial assistance programs, but also directs people to energy efficiency programs, utility rate information, billing arrangements, and more.

Every program in the Savings Hub can help the customer save on their bills—both in the short term through financial assistance or in the long term through efficiency or renewable energy programs. See Customer Experience for more information. For information about the requirements that must be met in order for customers to receive the product, see Requirements and Limitations.

For an overview of all cloud services available from Oracle Utilities, see the Oracle Utilities Cloud Service Descriptions online at Oracle Contracts - Cloud Services Service Descriptions.