Voice Channel Communications

The Behavioral Demand Response cloud service uses the voice channel to send automated pre- and post-event voice messages (also called Interactive Voice Response, or IVR) to customers. The messages are designed to motivate customers to save energy during peak events.

Note:

If multiple consecutive peak days are called, pre-event emails and voice messages will reflect that a customer is in a multi-day event period.

Note:

Pre-event and post-event email and SMS messages are localized for Spanish. If your utility is interested in Spanish language support for voice communications, Contact Your Delivery Team.