Design and Configuration

The Oracle UtilitiesOpower platform allows for product configurations and customizations to meet the needs of each utility. A configuration is a simple change that can be made with no coding required. There are required configurations and optional configurations. A customization is a change that requires more in-depth technical work, design, or coding to alter the appearance or behavior of the product, or to create something new within the product.

This guide only provides a summary of configuration options. Customization options may be available for your program at cost as an Oracle UtilitiesOpower professional service offering. Ask your Service Delivery Manager how customization options could enhance your program.

Note: If an element is not listed as a configuration, you should assume that it cannot be configured and would require a customization. Contact your Delivery Team if you have questions about this process or would like to make a customization request.

Default Text and Options

Unless otherwise noted, Oracle recommends that you use the default text and options that are provided. These options have been chosen carefully by our copywriters and have been through user testing to maximize comprehension and effectiveness.

For the TOU Coach Email feature, each email is comprised of individual modules. It is strongly recommended that you use the default order of the modules, as the emails were designed to be read from top to bottom, to provide the reader with an easy-to-understand message about their energy use. The default order of the modules for each email is listed here.

If you must configure an option to use something other than the default, be aware of the following:

  • While you can configure the text that appears, you cannot change the logic behind the text.
  • Using options and text other than the default could impact the effectiveness of your program.

The following sections discuss the design, configuration options, and the user experience variations that are specific to these Behavioral Load Shaping features:

  • Time of Use Coach emails
  • Behavioral Load Shaping insights in High Bill Alert AMI emails

In this section:

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