Overview of the Integration

Oracle Utilities Customer Cloud Service Integration to Oracle Fusion Field Service helps to manage a fieldwork originated in the Oracle Utilities Customer Cloud Service solution in Oracle Fusion Field Service. The integration can be leveraged to create appointments and initiate/update/cancel activities in the field using the Oracle Fusion Field Service solution.

This integration supports the Oracle Utilities Operational Device Management activities from Oracle Utilities Customer Cloud Service to Oracle Fusion Field Service. We can verify an Oracle Utilities Operational Device Management asset installed in Oracle Utilities Customer Cloud Service from the Oracle Fusion Field Service mobile application, select a proper asset, perform installation.

The major business flows revolve around activities, appointments, devices, and service points. The activities are created in Oracle Utilities Customer Cloud Service and sent to Oracle Fusion Field Service for the mobile worker to perform the activity. The field activity completion information is sent from Oracle Fusion Field Service to Oracle Utilities Customer Cloud Service where it is processed by Service Order Management (SOM). In addition, the integration supports item/device verification, an ability to request for Oracle Utilities Customer Cloud Service interim status of a field activity being processed by Oracle Fusion Field Service, create the related pick-up orders and Oracle Fusion Field Service queries for service point information from Oracle Utilities Customer Cloud Service in order to create an unrelated pickup order.