Overview

Important! This integration is applicable to both Oracle Utilities Customer to Meter (C2M) and Oracle Utilities Customer Cloud Service (CCS).

The Oracle Utilities Customer Cloud Service Integration to Oracle Fusion Field Service supports fieldwork that originates in Oracle Utilities Customer Cloud Service and is recorded in the field using Oracle Fusion Field Service. This pre-built integration represents significant business value for utilities that need to manage their field operations.

For more information about the functionality, refer to the Oracle Utilities Customer Cloud Service Integration to Oracle Fusion Field Service Configuration Guide included in this release. The documentation is available on the Oracle Utilities Integrations page on Oracle Help Center.

The integration supports the following flows:

• Process Activity (Oracle Utilities Customer Cloud Service Initiated)

• Appointment Window Request (Oracle Utilities Customer Cloud Service Initiated)

• Interim Activity Status (Oracle Utilities Customer Cloud Service Initiated)

• Device Verification (Oracle Fusion Field Service Initiated)

• Create Activity (Oracle Fusion Field Service Initiated)

• Activity Completion/Cancellation (Oracle Fusion Field Service Initiated)

• Query Service Point (Oracle Fusion Field Service Initiated)

• Admin Sync (Oracle Integration Cloud initiated)

The following diagram illustrates the business processes supported in this integration:

Illustrates the business processes supported in this product integration