Oracle Utilities Customer Cloud Service Integration to Oracle Fusion Field Service User’s Guide
Preface
Audience
Documentation and Resources
Updates to Documentation
Documentation Accessibility
Conventions
Acronyms
Overview
Background
Integration Overview
Oracle Utilities Customer Cloud Service
Oracle Fusion Field Service
Oracle Integration Cloud
Supported Features
Business Terms
Business Flows
Business Processes
Activity Management
Appointment Management
Device Verification
Service Point Query
Status Updates
Pick Up Work
Administration Synchronization
Functional Overview
Creating an Activity
Assigning the Activity to Crew
Starting the Activity
Use Cases
User Operations
Creating an Activity in Oracle Utilities Customer Cloud Service
Appointment Booking
Assigning a Crew
Crew Operations on the Activity
Adding Equipment
Data Relationships
Oracle Utilities Customer Cloud Service to Oracle Fusion Field Service Data Synchronizations
Service Point Data Sync
Activity Types Sync
Device Data Sync
Additional Information - Integration Concepts
Oracle Utilities Customer Cloud Service
Oracle Fusion Field Service
Admin
Dispatch Console
Resource Tree
Buckets
Field Resources
Oracle Utilities Customer Cloud Service Integration to Oracle Fusion Field Service User’s Guide
Oracle Utilities Customer Cloud Service Integration to Oracle Fusion Field Service Release 26.10 User’s Guide