Disaster Recovery Execution

Oracle Cloud Infrastructure has a public facing page with current status and information on previous incidents. It can be found here: https://ocistatus.oraclecloud.com/

Customers are notified of a disaster declaration and pending failover by the Cloud Operations team and Service Delivery Managers, as outlined in the following diagram.

Figure 8-4 Disaster Recovery Execution

Diagram illustrating the process by which disaster recovery is processed

Bearing in mind that a declared disaster is likely impacting all customers with deployments in the affected OCI Region(s), Oracle will use reasonable efforts to:

Update impacted customers as per a Severity 1 (Critical Outage) as defined in the Cloud Hosting and Delivery Policies,
Provide regular restoration time frame estimates.

The decision is made via a human workflow according to a predefined processes/SOPs/ standard Oracle policy, and involves executive Oracle management.

For security and privacy reasons, Oracle does not disclose details of this human workflow.

Oracle will work with you to return service to your primary data center as soon as possible.