Request to Reconfigure GoldenGate Replication Setup

The GoldenGate configuration must be reconfigured in either of the following scenarios:

• When a customer requests a change to the Oracle Utilities Cloud Service source environment used for Oracle GoldenGate replication.
• When a customer requests cloning of the Oracle Utilities Cloud Service environment that is being used as the source environment for Oracle GoldenGate replication.

In order to reconfigure the GoldenGate replication services, the customer must submit a service request to the Oracle Cloud Operations team. Please refer to the Usage Limits section for your cloud service in the Oracle Utilities Cloud Services – Service Descriptions & Metrics document for details concerning how often this service request can be made.

Request Specifications

• The customer must provide the following information:
  • URL of Source application environment.
• Source environment will not be used for any additional data conversion activities.

Customer Obligations

• The customer must perform the GoldenGate Replication Administration Tasks (Please refer to the Cloud Services Administration Guide for more details)
• The customer must have certified OCI Architect, Oracle DBA and Oracle GoldenGate certified professionals involved in the replication process setup.
• The customer must submit one service request per environment via the My Oracle SupportPortal.

Oracle Cloud Operations Team Obligations

• Acknowledge and schedule the execution of service request.
• Execute steps to complete the service request
• Notify the customer upon completion of the activity

Service Level Objective

• Advanced Notice: 7 business days
• Acknowledge/Schedule: 5 business days
• Execution Time: 5 business day
• Outage Expected: Yes