Part II Customer Care and Billing Business User Guide

Welcome to the Oracle Utilities Customer Care and Billing Business User Guide. This document is used with the following products:

• Oracle Utilities Customer Care and Billing

• Oracle Utilities Customer Care and Billing Cloud Service

This guide describes business process-related features and functionality, including:

• User Interface Features
  
• Customer Information
  
• Meter Management
  
• Meter Reading
  
• Service Orders
  
• Billing
  
• Payments
  
• Adjustments
  
• Credit & Collection
  
• Financial Transactions
  
• Deposits
  
• Statements
  
• Sales & Marketing
  
• Rates
  
• Quotes
  
• Service Credits
  
• Appointments
  
• Loans
  
• Non-Billed Budgets
  
• Asset Inventory
  
• Case Management
  
• Premise Management
  
• Umbrella Agreement Management
  
• Job Streams
  
• Workflow and Notifications
  
• Overdue Financial Obligations
  
• Dashboards
  
• Rebate Claims
  
• Interval Billing
  
• To Do Processing
  
• Reports