Status-Specific Business Rules

As described in Lifecycle, when you set up a case type, you define the possible states its cases can pass through. The following topics describe business rules that can be configured for each state.

• A Script That Helps A User Work Through A Case
  
• Required Fields Before A Case Enters A State
  
• Validation Before A Case Enters A State
  
• Additional Processing When Entering A State
  
• Validation Before A Case Exits A State
  
• Additional Processing When Exiting A State
  
• Automatic Transition Rules
  
• Script Launching Option
  
• Which Users Can Transition A Case Into A State