Usage Report

To answer customer inquiries, or determine how to best serve a customer, you might need to view detailed information about usage data for a specific service agreement. You can access usage history details from the Usage tab. After you select a service type and service agreement, the related bill segments are displayed in the Usage History Report section. You can select the hyperlink in the Bill Amount column of any record to view the details associated with the bill segment.

View Usage History Details by Bill Segment

To view usage history details:

1. Access the Customer Intelligence Hub for the billing account you want to review and select the Usage tab.
2. Use the filters to select the service type and service agreement you want to view, along with any additional filters, and select Search.
3. In the Usage History table, select a value in the Bill Amount field to view the bill segment record.
4. The system displays the View Bill Segment Summary drawer on the right side of the screen.
5. To view additional details about the bill segment, select the ID hyperlink at the top of the drawer.
6. The system navigates you to the Bill Segment page. To return to the Customer Intelligence Hub, use your browser's Back button.