The Big Picture of Billing

A bill is used to communicate changes in an account's financial obligations to the customer. Over time, a customer receives many bills. The topics in this section provide background information about a variety of billing topics.

WARNING:

Some organizations are responsible for presenting 3 rd party charges on their bills. Others are responsible for sending their charges to a 3 rd party for presentation on their bills. If this describes your organization, refer The Big Picture of SA Relationships for a description of how this functionality is implemented.

• An Illustration Of A Simple Bill
  
• An Overview of the Bill Creation Process
  
• Bill Errors
  
• Cancel / Rebill Incorrect Bill Segments
  
• Credit Notes - Presenting Cancellation Details on a Separate Bill
  
• Correction Notes - Presenting Correction Details on a Separate Bill
  
• How the System Requests How Much Was Consumed
  
• How To Override The Commodity Amount In A Bill Segment
  
• How Rates Affect the Information on Bill Segments
  
• Bill Frequency - Bill Cycle vs Bill Segment Duration
  
• Prorating Charges When a Rate is Applied
  
• Batch Billing
  
• Billing Financial Transaction Considerations
  
• The Source Of Bill Routing Information
  
• Bill Messages
  
• A Bill May Affect More Than Just Customer Balances
  
• Budget Billing
  
• Net Energy Metering
  
• Using Billable Charges For Pass Through / Convergent Billing
  
• Printing Bills
  
• Sequential Bill Numbers
  
• Document Numbers
  
• Digital Signatures
  
• Writing Off Bills
  
• Idiosyncratic Manual Bill Cancellation