Part II Customer To Meter Business User Guide

Welcome to the Oracle Utilities Customer To Meter Business User Guide. This document is used with the following products:

• Oracle Utilities Customer to Meter

• Oracle Utilities Customer Cloud Service

• Oracle Utilities Billing Cloud Service

  Note:

  Refer to Oracle Utilities Billing Cloud Service for specific information related to Oracle Utilities Billing Cloud Service.

• Oracle Utilities Rate Cloud Service

  Note:

  Refer to Oracle Utilities Rate Cloud Service for specific information related to Oracle Utilities Rate Cloud Service.

This guide describes business process-related features and functionality, including:

• Customer to Meter Overview
  
• User Interface Features
  
• Customer Information
  
• Asset Management
  
• Device Management
  
• Device Installations
  
• Measurements
  
• VEE
  
• Usage
  
• 360 Degree and Unified Search
  
• 360 Degree Views
  
• Service Orders
  
• Billing
  
• Payments
  
• Adjustments
  
• Credit & Collection
  
• Financial Transactions
  
• Deposits
  
• Statements
  
• Sales & Marketing
  
• Rates
  
• Quotes
  
• Service Credits
  
• Loans
  
• Non-Billed Budgets
  
• Case Management
  
• Premise Management
  
• Umbrella Agreement Management
  
• Overdue Financial Obligations
  
• Rebate Claims
  
• Communications
  
• Integrations
  
• Aggregations
  
• Master Data Synchronization
  
• Outage Storm Mode
  
• Dashboards
  
• Totals and Trends
  
• Time Zone Support
  
• Service Issue Monitors
  
• Market Transaction Management Addendum
  
• Market Transaction Management - US Distribution
  
• Customer Program Management
  
• Oracle Utilities Rate Cloud Service
  
• Oracle Utilities Billing Cloud Service
  
• Settlement
  
• Data Access Restrictions
  
• To Do Processing
  
• Reports