Knowledge Articles

When applicable, a knowledge article icon may be configured to appear in a specific location on a page. Clicking the icon launches a drawer presenting an article on the topic and allows the user to further search and review other articles.

Note:

The product supports only knowledge articles defined in Oracle Fusion.

The association between a user interface location and a related knowledge article is registered in the Knowledge Management Articles extendable lookup. The user interface location references an extendable lookup knowledge code and the article ID is referenced on the extendable lookup record. The knowledge article icon appears on the page only when the corresponding extendable lookup entry is active and references an article ID.

Some product pages are released with embedded references to knowledge codes. By default, these knowledge codes are not associated with any article. To enable these locations for knowledge functionality update their respective extendable lookup entries with references to your articles.

You may also introduce knowledge functionality to custom pages as follows:

• Add a knowledge code entry to the extendable lookup along with a reference to an article ID.

• Reference the knowledge code on your custom page using the Knowledge Article web component.

Access to knowledge articles requires an integration with Oracle Fusion. Once the integration is established, follow these instructions to complete the configuration:

• Update the context details for the Get Fusion Article Message Sender.

  Table - Get Fusion Article - Message Sender (F1-KMGET)

  Context Type	Context Value
  HTTP Method	GET
  HTTP Timeout	60
  HTTP Transfer Method	SendReceive
  HTTP URL 1	@EXT_PUB@<hostname>:<portnumber>/api/knowledge-management/v2/articles/answers/${pathParms}?${queryParms}
  OAuth Grant Type	jwt_user_assertion
  OAuth Access Token URL OAuth Client Credentials Key Ring Oauth Signature Key Ring OAuth REST API Scope	Refer to OAuth Configuration for more information.

• Update the context details for the Search Fusion Articles Message Sender.

  Table - Search Fusion Articles - Message Sender (F1-KMSCH)

  Context Type	Context Value
  HTTP Method	GET
  HTTP Timeout	60
  HTTP Transfer Method	SendReceive
  HTTP URL 1	@EXT_PUB@<hostname>:<portnumber>/api/knowledge-management/v2/search?${queryParms}
  OAuth Grant Type	jwt_user_assertion
  OAuth Access Token URL OAuth Client Credentials Key Ring Oauth Signature Key Ring OAuth REST API Scope	Refer to OAuth Configuration for more information.