Interaction History Configurations

This table provides the information needed to configure interaction history display.

Settings Data	Configuration	Comment
Name: defaultDisplayIconOracle Description: Set the display icon of an interaction	Modify the value of defaultDisplayIconOracle as follows: { "name":"defaultDisplayIconOracle", "value": "ico-financials.svg" }
Name: interactionTypeTagMap Description: Holds the out of the box mappings for Oracle Fusion calls. This will be a string of list of values in the "Tag Code":"Tag Description" format.	Modify the value of interactionTypeTagMap as follows: { "name": "interactionTypeTagMap", "value": "ORA_UER_SVC_REQ:Service Request,ORA_UER_CONVERSATION_MSG:Conversation Message,ORA_UER_EMAIL:Email,ORA_UER_NOTES:Note" }	The labels used in the IH filters are translatable. Therefore, before adding any new custom filter here, you must add standard lookup information for the new filter. New lookup codes should be added to the standard lookup type ORA_UER_INTRACT_HIS_FILT. For additional information, see Create and Edit Lookups.