Setting Communication Preferences
When working with a caller, you can access their communication preferences so you can edit, add, or delete contact methods, and enroll them in utility programs. You can access the communication preferences from the Customer Dashboard. With the desired billing account displayed, use the Update Communication Preferences option from the action menu, which opens the Communication preferences drawer, which contains the same information as the Set Communication Preferences screen.
The Set Communication Preferences screen includes the following sections:
- Contact Methods: Use this section of the screen to add new contact methods or edit and delete existing contact methods. Contact methods include items such as phone numbers and email addresses.
- Mailing Address: Use this section of the screen to enter and edit physical addresses where paper communications are delivered. These can include mailing, premise, and seasonal addresses.
- Push Communications Preferences: Use this section of the screen to enroll contacts in push communications, which are unscheduled notices the utility sends out. You can specify which contact methods to use for each communication type. You can also see if any related contacts are receiving a selected communication.
- Subscription Communications Preferences: Use this section of the screen to enroll contacts in utility subscription-based communications that notify them about updates associated with the utility or their account. You can specify which contact methods to use for each communication type.
Note:
If the person is not set up to allow communications to be sent to them, you can't enroll them in push or subscription communications. For information on allowing communications for people associated with a billing account, see the topic "Account - Person Information" in the Business User Guide for your Oracle Utilities customer information system, available in the Oracle Utilities Help Center.