Viewing Outage Data

To view outage data:

  1. Navigate to the Account 360 page for your account, and do one of the following:
    • Click the View details link in the outage message at the top of the screen.
    • Click the View Premise and Service Details button at the top of the screen, then click the View details link in the outage message at the top of the Premises screen.
  2. Use the Actions button at the top of the screen to complete one of these actions:
    • Report Outage: This option navigates you to your CIS where you can complete the process to report an outage.

      Note:

      You can only report an outage from the Outage details drawer if there are existing outages.
    • Create Note: This option navigates you to Oracle Fusion where you can create a note.
    • Send Email: This option navigates you to Oracle Fusion where you can draft and send an email.
  3. In the Outage details, drawer, click on the tab you want to view. Tabs include:
    • Active
    • Recently Restored
    • Scheduled

    The number of outages also appears next to the tab name. For example, if there are 3 scheduled outages, the Scheduled tab displays as Scheduled (3).

  4. Details of each outage, if available in your CIS, are displayed in the bottom of the screen. Review the following:
    • Scheduled Time (only displayed for scheduled outages)
    • First Reported (only displayed for active and recently restored outages)
    • Cause
    • Status (only displayed for active outages)
    • Estimated Restoration Time
    • Time of Restoration (only displayed for recently restored outages)
    • Outage Duration (only displayed for recently restored outages)
    • Last Updated
  5. To view the billing accounts associated with each outage, click the Details button (>) to the left of the outage. The system displays a list of the billing accounts impacted by the outage.
  6. To view the service points within that billing account that are impacted by the outage, click the Details button (>) next tot he billing account ID. The system displays a list of all impacted service points.
  7. When you are done viewing outage data, click Close at the top of the Outage details drawer.

Parent topic: Managing Outages