Language Selection

You can choose to enable a language selection drop-down list to allow customers to select either English or Spanish. To enable language selection you must complete the configurations described below.

Enable Language Selection and Default Languages

To enable a language selection drop-down list for your customers, you must contact Oracle Utilities, as described in Contacting Your Delivery Team.

In addition to enabling language selection you can also determine how Digital Self Service - Transactions selects a language for a customer. By default, Digital Self Service - Transactions attempts to detect a customer's language setting in the browser they use to access the Web Portal. If the browser language matches one of the supported languages, that language is displayed to the customer when using Digital Self Service - Transactions automatically.

Alternatively, you can request Oracle Utilities to define Digital Self Service - Transactions to use the preferred language of a customer as defined in their associated person object in Customer Care and Billing. This language setting is part of the correspondence information for a person record.

Define Translated Messages

Language packs are available for supported languages, which includes Spanish. You must install these language packs to provide the translated content for Digital Self Service - Transactions Web Portal. If you have modified any default messaging in Digital Self Service - Transactions, you must provide applicable translated content to Oracle Utilities for your customized messaging. The general steps to translate your customized message content are provided below.

Note: The steps below assume you already have your Digital Self Service - Transactions message content created in a language that acts as the source of the custom messages.

To translate customized messages for Digital Self Service - Transactions

  1. Log in to Customer Care and Billing.
  2. Define a new language for the language to support in Digital Self Service - Transactions. Support is currently available for English and Spanish. For information defining a language, refer to the Customer Care and Billing Administrative User Guide available in the Customer Care and Billing Documentation.
  3. Run the F1_Lang process for the source language and the new language to be supported, which is likely English and Spanish respectively. This process creates the required tables and entries for the newly supported language, using the source language for the initial content.
  4. From the Switch Language zone on the right, select the language to translate content for in the drop-down list and select Refresh. If the Switch Language zone is not available, review the Portal Preferences for Dashboard to ensure that Switch Language is displayed.
  5. Navigate to and review the various configurations you defined for Digital Self Service - Transactions, and modify any text into the applicable translated material for the new language.

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