Supporting Billing and Payment

As a CSR, you have various options to manage billing and payment tasks and inquiries for your customers. Some options may be hidden depending on which products are provided by your utility.

Below are common billing and payment actions you may take on a customer’s account.

Note: Digital Self Service - Transactions masquerading feature does not include the ability to make a payment for the customer.

Common Support Tasks:

• Answer frequently asked questions
• Downloading Billing and Payment Information
• Managing Billing Program Enrollment
• Identifying Who Canceled a Scheduled Payment
• Reviewing One-Time Payments