Providing Customer Support

Customer Service Representatives can perform common support tasks in the Oracle Utilities Opower Customer Service Interface:

This section gives instructions on how to carry out common customer service tasks using the Oracle Utilities Opower Customer Service Interface. The Customer Service Interface is an online support tool that provides utility support staff with the information and functionality they need to manage the Oracle Utilities Opower program and answer customer questions. Some of the most common support tasks related to Home Energy Reports include:

• Find and opening a customer's account
• Access a customer's web portal account
• View sent Home Energy Reports
• Manage a customer's report preferences
• Update information about a customer's home

Note: This guide assumes that you know how to sign in to the Customer Service Interface and open a customer's account. If you need instructions on how to perform these and other tasks in the CSI, see the Oracle Utilities Opower Customer Service Interface User Guide.

See the Oracle Utilities Opower Customer Service Interface - Program Management Product Overview for details.