Limited Income Welcome Report

The Limited Income Welcome Report is the first report a new or legacy limited income customer receives as part of their Email Home Energy Report program experience. The report varies slightly depending on whether the customer is a new or legacy customer.

Legacy Customers: Customers who have received earlier versions reports in the past are considered legacy customers. The Welcome Report acknowledges how the report experience has changed.

Image of a Limited Income Report for a legacy customer

New Customers: Customers who have never received an Email Home Energy Report are considered new customers. The Welcome Report introduces new customers to their report insights.

Note:

New customers do not include customers who move from one audience segment to another. Image of a Limited Income Report for a new customer

See the Limited Income Report Modules for more information about how the experience varies by module.