Customer Experience: Load Shifting HBA Emails

To enable time-of-use (TOU) and demand rate customers to view load shifting data within their High Bill Alert AMI Email, you can include load shifting modules in the email communication that help the reader understand their rates. These modules are designed to educate customers about their time-of-use (TOU) and demand rate plans and encourage them to shift energy use to off-peak hours.

Customers on time-of-use rate plans will receive the TOU Trends module in the High Bill Alert email. The module should be placed just below the Introduction module.

Demand rate customers will receive the TOU Trends module and also the TOU Demand Reminder module in their email. The TOU Demand Reminder should be placed below the Introduction module, followed by the TOU Trends module.