Gather Diagnostic Data
You can use Gather Diagnostic Data if Oracle Utilities Live Energy Connect (LEC) Server crashes or runs into other problems. This tool will help the Oracle Utilities Professional Services team better understand the problem.
There are two options under the Help menu: Gather Diagnostic Data and About.
If you select Gather Diagnostic Data, LEC Configuration Manager will display a form in which you can select all or some of the configuration, initialization, log, and dump files that you want LEC Configuration Manager to compress into a ZIP file. You can then send this ZIP file to Oracle Utilities Professional Services for further examination.
The form contains four labeled sections:
- Describe the issue here: Always provide a description of the issue.
- Select an option set: This section provides a drop-down list of sets of files that you can select to send to have compressed: all, dump_files_only, or log_files_only.
- Add or remove diagnostic options: This section allows you to add or remove specific files.
- Review the diagnostic file selection: This section allows you to review the files that you have selected and deselect any that you think are not necessary.
After reviewing your selections, click Save Data to generate, name, and save the compressed ZIP file. After generating the ZIP file, you can send it to Oracle Utilities Professional Services or to another team member at your company who could help debug the issue.