3 Peak Time Rebates

The Peak Time Rebates Cloud Service is an energy-savings initiative aimed at encouraging people to reduce their energy usage during peak event days throughout the year, thereby lowering energy demand on a large scale. This is accomplished by offering customers monetary credits towards their next bill when they reduce their energy use during peak events.

A peak event is a specific day and time during which utilities may charge their customers significantly higher rates for energy consumption. During such times, utilities may offer rebates for reduction in energy use. Peak events occur when the demand for energy is high, such as due to extreme weather conditions. Customers enrolled in the Peak Time Rebates Cloud Service will receive one or more of the following communications to motivate them to save energy during the peak event and reduce their bills:

• Pre-season welcome letter
• Pre-event and post-event emails
• Pre-event and post-event phone calls
• Pre-event and post-event text messages
• Pre-event and post-event push notifications

• Web-based insights

  This guide provides customer experience information for both the legacy Peak Time Rebates experience and Peak Time Rebates v3. See Customer Experience and Customer Experience v3 for details about each user experiences.

  Note:

  Oracle Utilitues Opower will continue to fully support Peak Time Rebates in parallel for customers who require the legacy experience until further notice.