Voice (IVR) High Bill Alerts AMI

Interactive Voice Response (IVR) High Bill Alerts AMI are digital voice messages sent through the telephone channel to inform customers when they are on track for a high bill or high energy use. IVR alerts are only delivered if the IVR alert type is turned on in a customer's account settings, and if the customer meets the minimum eligibility criteria to receive the IVR alert type. While listening to a voice alert, a customer can press appropriate numbers on their phone to repeat the message or to unsubscribe from the messages.

Alert Examples

The following example is for a customer without rates modeled or who is on budget billing.

Hi. This is an automated account alert from [Utility Name]. Your recent electric use is about 40% higher than it normally is for this time of year. There’s still time to lower your bill. For energy saving tips, visit our website at [Utility's Website]. To hear this message again, press, 1. If you would no longer like to receive these alerts, press 2.

The following example is for a customer whose rate plan has been modeled by Oracle Utilities. In this case, additional cost information is included.

Hi. This is an automated account alert from [Utility Name]. Your recent electric use is about 40% higher than it normally is for this time of year, and your next bill is projected to be $280. There’s still time to lower your bill. For energy saving tips, visit our website at [Utility's Website]. To hear this message again, press, 1. If you would no longer like to receive these alerts, press 2.