The Oracle Utilities Opower Rate Engine Plus cloud service is an add-on that offers an enhanced version of the standard Rate Engine. Compared to the standard Rate Engine, Rate Engine Plus offers the following benefits:

  • Rate Engine Plus does not require rates modeling, and therefore allows for faster setup and deployment.
  • While the standard Rate Engine accurately computes energy use costs, Rate Engine Plus is able to account for additional factors that may affect a customer's energy bill, such as taxes and fees. This ensures customers are less likely to see a discrepancy between their utility bill and the cost insights displayed in Oracle Utilities Opower products.

Requirements

Utility Requirements

  • Cloud Service Requirement: In order to purchase the Rate Engine Plus cloud service, utilities must also purchase the following cloud services:
    • Digital Self Service - Energy Management
    • Digital Self Service - Energy Management AMI
    • Rates Engagement
  • Rates Data Transfer: Rates data must be sent to Oracle Utilities in the correct schema and at the appropriate frequency. See Oracle Utilities Opower Rates Data Transfer for details.
  • Rate Validation: The utility must purchase a one-time fee to cover rate validation and related set up tasks. This process ensures that the Rate Engine Plus has correctly modeled rates for utility customers. To perform this process, Oracle Utilities compares energy cost information calculated by the Rate Engine Plus to customer utility bill amounts.

Customer Requirements

  • Billing Frequency: Customers must be billed on a monthly, bimonthly, or quarterly basis.
  • AMI Data: Customers must have daily or sub-daily AMI reads.

Contact Your Delivery Team

Your Oracle Delivery Team is the group responsible for setting up, configuring, launching, or expanding your Oracle Utilities Opower program. Contact your Delivery Team if you have any questions about your program products and implementation.

To contact your Delivery Team:
  1. Sign in to Inside Opower (https://inside.opower.com). This is your portal for questions and information related to your program.
  2. Go to the Community tab to see who is on your Delivery Team.
  3. Contact any of the team members using the information provided.

If you need to report an issue or get technical support, contact My Oracle Support.