A Frequently Asked Questions

This reference provides answers to frequently asked questions for Oracle Analytics Desktop.

Oracle Analytics Desktop Installation FAQs

This topic answers common installation questions.

How do I install Machine Learning and Advanced Analytics?

Machine learning and advanced analytics are optional components that aren't included in the Oracle Analytics Desktop installation. You must install machine learning to use Diagnostics Analytics (Explain), Machine Learning Studio, or advanced analytics.

See Install Machine Learning and Advanced Analytics on Windows and Install Machine Learning and Advanced Analytics on Mac.

Why can’t I install Oracle Analytics Desktop?

To perform the installation, you must have administrator privileges. If you try to install without administrator privileges, the following error message is displayed: Error in creating registry key. Permission denied.

To check to see if you’ve the required administrator privileges, go to Windows Control Panel and check your user accounts. If you don’t have administrator privileges, then see your administrator to help you set up the required privileges.

Why can't I successfully upgrade?

If you have issues upgrading, then delete the existing installation and try to the installation again.

How will I know when to upgrade?

You'll see a message when an update is available. The message will guide you to Oracle Technology Network where you can download the latest installer. See Oracle Analytics Desktop Installation Download.

Oracle Analytics Desktop Workbook and Data Source FAQs

This topic answers common questions about workbooks and data sources.

What data sources are supported?

You can use data only from specific types and versions of sources. See Supported Data Sources.

What if I’m using an unsupported version of Teradata?

If you're using an unsupported version of Teradata, then you must update the extdriver.paths configuration file before you can successfully build a connection to Teradata. This configuration file is located here: C:\<your directory>\AppData\Local\OracleAnalyticsDesktop\extdrvier.paths. For example, C:\Users\jsmith\AppData\Local\OracleAnalyticsDesktop\extdriver.paths.

When updating the extdriver.paths configuration file, remove the default Teradata version number and replace it with the Teradata version number that you're using. Make sure that you include \bin in the path. For example if you're using Teradata 14.10, change C:\Program Files\Teradata\Client\15.10\bin to C:\Program Files\Teradata\Client\14.10\bin.

Oracle Analytics Desktop Printing and Exporting FAQs

This topic answers common questions about printing and exporting.

Why don't I see images in workbooks or from background maps when I print pages or when I export images in formats such as PDF, PPT, and PNG?

You or a visualization builder might have added an image to a workbook or background map by referencing that image with a URL. For the image to print or be exported in various formats, the external website hosting that image must have the Access-Control-Allow-Origin header from the host server, to ensure proper security. If a map background includes an image reference that's taken from an external website that doesn't have this header, you won't see the image.

For more information about this header, see https://www.w3.org/wiki/CORS_Enabled.