Collect Diagnostic Bundles

This section explains how to collect diagnostic bundles needed by Oracle Support to help resolve issues.

If you encounter a problem, record any error messages in the user interface, bundle all your log files in a ZIP file, and then contact Oracle Support for assistance.

Assumptions:

• You must review the product FAQ.

• Installation and configuration was successful, specifically the Configuration Assistant has completed without error. If this isn't the case please see below for details on how to collect diagnostics prior to contacting Oracle Support.

• No security sensitive information is collected.

Pre-requisites:

You must have file system permissions.

1. Collect a diagnostic bundle by running the following command:

   DOMAINHOME/bitools/bin/diagnostic_dump.sh <zip file name>.

2. Provide the zip file to the Support or Development organization when requested.