Collect Diagnostic Bundles

This section explains how to collect diagnostic bundles needed by Oracle Support to help resolve issues.

If you encounter a problem, record any error messages in the user interface, bundle your log files in a ZIP file, and then contact Oracle Support for assistance.

Note:

Create a ZIP file that contains no more than 300,000 files. Include no more than 50 subcollections. A subcollection is an archive file inside another archive file (an “archive within an archive”).
  • Accepted: A TAR file that contains 50 TAR files.
  • Not accepted: A TAR file that contains 51 or more TAR files.

If you have more than 50 subcollections, reduce the number of nested archives. For example, extract some TAR files and add their contents to the main ZIP file until you have 50 or fewer subcollections.

Assumptions:

  • You must review the product FAQ.

  • Installation and configuration was successful, specifically the Configuration Assistant has completed without error. If this isn't the case please see below for details on how to collect diagnostics prior to contacting Oracle Support.

  • No security sensitive information is collected.

Pre-requisites:

You must have file system permissions.

  1. Collect a diagnostic bundle by running the following command:

    DOMAINHOME/bitools/bin/diagnostic_dump.sh <zip file name>.

  2. Provide the zip file to the Support or Development organization when requested.