About Case Management

The Case Management application offers a customizable, workflow-oriented approach to match reviewing. Case Management groups related review tasks (alerts) together, to form cases. Cases and alerts can both exist in a number of states, with permitted transitions between them. Case Management also supports automatic escalation of alerts on a time-out basis, or based on other, configurable, attributes.

Case Management supports assignment of work to individual users or to a group of users, and more sophisticated review management capabilities than those offered by Match Review.

Case Management must be explicitly activated for each match processor that wants to use it, and extra configuration is required to support the generation of cases and alerts.

Case Management does not support merge reviews.

For more information on the Case Management system, see the "Using Case Management" topic in Enterprise Data Quality Online Help.