1.2.5.1.13 Reception Rule

Reception rules are used to define the way a new case or alert will be processed when it first enters a workflow. Reception rules consist of a set of actions which will all be considered for application to the incoming event. Each action can specify a conditional expression which will be evaluated for each case or alert; the action will only be applied to that alert if the expression evaluates to 'true'.

An action can specify new values for attributes and extended attributes, and can also specify a transition to apply to the incoming case or alert.