8 Known Issues and Limitations of the ServiceNow Connector

These are the known issues and limitations associated with the ServiceNow connector.

Limitations Related to Target System Features

Target attribute to provide the time-stamp of last updated time of both parent and child attributes is not available. Therefore, incremental reconciliation feature cannot be implemented.

Unable to Remove Roles

An error is encountered when you try to delete a role that is assigned to a user twice, that is, both as a parent role as well as an inherited role.

Workaround: The workaround is to update the relURIs parameter of the Advanced Settings section for role membership to include the inherited=false value. In the following line, the value that you need to add is in bold font:

"__ACCOUNT__.__MEMBERSHIP__.__ROLE__.SEARCHOP=/api/now/v2/table/sys_user_has_role?sysparm_query=user.sys_id=$(__UID__)$%5Erole.sys_id=$(__ROLE__.sys_id)$","__ACCOUNT__.__MEMBERSHIP__.__ROLE__.SEARCHOP=/api/now/v2/table/sys_user_has_role?sysparm_query=user.sys_id=$(__UID__)$%5Erole.sys_id=$(__ROLE__.sys_id)$&sysparm_fields=sys_id&inherited=false"