7 Known Issues and Workarounds

This following are the known issues and limitations associated with the Zoom connector.

Known Issues:

1. In Zoom Target, the accounts created with action type Create are sent an invitation email, such users will be in pending status until invite is accepted within the valid period. However, this pending user will be in Provisioned Status in OIG.

   Workaround:

   You must run the Delete User Recon job to sync and revoke the accounts in OIG for accounts in Pending status in the Zoom target.

2. If you run the Delete User Recon job without approving the Activation Account email within the time period, then OIG accounts will be revoked. If you approve the activation email, the user status is updated to Active in Zoom target.

   Workaround:

   Ensure to run the User Recon/Full Recon job, in such situations in OIG, which results in creation of a new account with status as provisioned.

3. If you initiate revoke accounts in OIG, which are in Pending status in the Zoom target, this will result in an error message in logs.

   Workaround:

   You need to update the relURL action as disassociate. For more information see the details on Guidelines on Performing Provisioning Operations.