A Credential Store Configuration for Managing RightNow Credentials

Before you can configure integrations against RightNow Cx using the Oracle RightNow adapter, the authentication key that you specify at design-time has to be made available in the credential store of the WebLogic Domain where the SOA or Service Bus Service are deployed.

The authentication key is not automatically created within the Credential Store on deployment of the SOA Composite or Oracle Service Bus Project. For information on how to manually create the authentication key (also known as CSF Key) in the WebLogic Domain using Oracle Enterprise Manager Fusion Middleware Control, see Oracle Cloud Adapters Postinstallation Configuration Guide.