3 Walkthrough of the Oracle RightNow Adapter Configuration Wizard

This chapter describes common configuration steps for the Oracle RightNow adapter using Oracle JDeveloper, various operations available with the adapter that are related to create, read, update and delete, features available with those operations, and use of the RightNow Object Query Language (ROQL) query language.

The chapter includes the following sections:

Many of the sections summarize the operation or option and point to other chapters where the information is discussed in more depth.