1. Developing SOA Applications with Oracle SOA Suite
  2. Using the Human Workflow Service Component
  3. Using Oracle BPM Worklist
  4. Setting Rules
  5. Assignment Rules for Tasks with Multiple Assignees

Assignment Rules for Tasks with Multiple Assignees

If a task has multiple assignees, then assignment rules are not evaluated for the task, and the task is not automatically routed. This is because each of the task's assignees can define assignment rules, which can potentially provide conflicting actions to take on the task. Only tasks that are assigned exclusively to a single user are routed by the assignment rules.

For example, consider the following sequence:

  1. A rule is created for user cdickens to reassign all assigned requests to user jstein.
  2. User jcooper reassigns the allocated tasks to cdickens and cdoyle.
  3. User cdickens claims the task, and the task appears in their inbox.

The task is not automatically reassigned to jstein. The task is routed to jstein, following the assignment rule set for cdickens, if user jcooper explicitly reassigns the task only to cdickens instead of reassigning the task to multiple users (cdickens and cdoyle).