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Oracle® Exadata Database Server X8-8 Service Manual

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Updated: June 2020

Identify Hardware Faults (Oracle ILOM)

Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and, if necessary, prepare the server for service.

Note -  The screens and information in this procedure might differ from those for your server.

This example procedure provides one method to troubleshoot hardware faults using Oracle ILOM web and CLI interfaces. However, the procedure can be performed using only the Oracle ILOM CLI interface. For more information about Oracle ILOM interfaces, refer to the Oracle ILOM documentation.

  1. Obtain the latest version of the Oracle Server X8-8 Product Notes at: https://www.oracle.com/goto/x8-8/docs.
  2. Log in to the server SP Oracle ILOM web interface.

    Open a browser and type in the IP address of the server SP. Enter a user name (with administrator privileges) and password at the Login screen. The Summary Information page appears.

  3. View the Status section of the Summary Information page to identify the server subsystem that requires service.

    The Status section of the Summary Information screen provides information about the server subsystems, such as:

    The Status table lists components that require service.

    image:A screen capture showing the Status table of the Oracle
                                    ILOM Summary screen.

    In the above example, the Status table shows that the Memory subsystem requires service. This indicates that a hardware component within the subsystem is in a fault state.

  4. To identify the component, click on the subsystem name.

    The subsystem information page appears.

    image:A screen capture showing the Oracle ILOM Memory

    The above example shows the Memory subsystem screen and indicates that DIMM 8 on CPU 0 has an uncorrectable ECC fault.

  5. To get more information, click one of the Open Problems links.

    The Open Problems screen provides detailed information, such as the time the event occurred, the component and subsystem name, and a description of the issue. It also includes a link to a KnowledgeBase article.

    Tip  -  The System Log provides a chronological list of all the system events and faults that have occurred since the log was last reset and includes additional information, such as severity levels and error counts. To access it, click the System Log link.

    In this example, the hardware fault with DIMM 8 of CPU 0 requires local (physical) access to the server.

  6. Before going to the server, review the Oracle Server X8-8 Product Notes for information related to the issue or the component.

    For up-to-date information about the server, including hardware-related issues, refer to Oracle Exadata Database Server X8-8 Product Notes at: https://www.oracle.com/goto/x8-8/docs

  7. To prepare the server for service, see Preparing for Service.

    Note -  After servicing the component, you might need to clear the fault in Oracle ILOM. Refer the service procedure for the component for more information.