Oracle Auto Service Requests (ASR) is a feature available to customers having Oracle Premier Support and is provided to those customers at no additional cost. Oracle ASR is the fastest way to restore system availability if a hardware fault occurs. Oracle ASR software is secure and customer installable, with the software and documentation downloadable from My Oracle Support at https://support.oracle.com. When you log in to My Oracle Support, refer to the "Oracle Auto Service Request" Knowledge Article document (ID 1185493.1) for instructions on downloading the Oracle ASR software.
When a hardware fault is detected, Oracle ASR opens a service request with Oracle and transfers electronic fault telemetry data to help expedite the diagnostic process. Oracle diagnostic capabilities then analyze the telemetry data for known issues and delivers immediate corrective actions. For security, the electronic diagnostic data sent to Oracle includes only what is needed to solve the problem. The software does not use any incoming Internet connections and does not include any remote access mechanisms.
For more information about the Oracle Auto Service Request feature, go to: https://www.oracle.com/support/premier/auto-service-request.html.