Technical Support Information Worksheet
This section provides a worksheet for obtaining technical support.
If the troubleshooting information does not solve your problem, use the following table to collect information that you need to communicate to Oracle Service.
| System Configuration Information Needed | Your Information |
|---|---|
|
Service contract number |
|
|
System model |
|
|
Operating system |
|
|
System serial number |
|
|
Peripherals attached to the system |
|
|
Superuser password |
|
|
Summary of the problem and the work being done when the problem occurred |
|
|
IP address |
|
|
Server name (system host name) |
|
|
Network or Internet domain name |
|
|
Proxy server configuration |
|
|
Email address and phone number for you and a secondary contact |
|
|
Street address where the system is located |