Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use the following table to collect information that you might need to communicate to support personnel.

System Configuration Information Needed	Your Information
Service contract number	..
System model	..
Operating environment	..
System serial number	..
Peripherals attached to the system	..
Email address and phone number for you and a secondary contact	..
Street address where the system is located	..
Superuser password	..
Summary of the problem and the work being done when the problem occurred	..
IP address	..
Server name (system host name)	..
Network or internet domain name	..
Proxy server configuration	..