Basic Troubleshooting Process

Use the following process to address a hardware fault (for the step-by-step procedure, see Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface).

1. Identify the server subsystem containing the fault.

   You can use Oracle ILOM to identify the failed component.

2. Review the .

   The product notes contain up-to-date information about the server, including hardware-related issues.

3. Prepare the server for service using Oracle ILOM.

   If you determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to take the server offline, activate the Locate button/LED, and if necessary, power off the server.

4. Prepare the service workspace.

   Before servicing the server, prepare the workspace, ensuring Electrostatic Discharge Safety (ESD) protection for the server and components.

   See Preparing for Service.

5. Service the components.

   To service the components, see the removal, installation, and replacement procedures in this document.

6. Clear the fault in Oracle ILOM.

   Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a replaceable component ID clear the fault automatically.

Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface