The image shows an application layer and an OCI region. Within the appliaction layer are instances of MS Teams and unspecified custom apps. The OCI region contains an implementation of Oracle Digital Assistant (ODA) and a collection of ERP systems and Oracle Fusion services.

Within the ODA implementation are a Skills chatbot, a Channels chatbot, and an array of these GenAI agents:

Router agent
RAG agent, for unresolved and general queries
HRMS agents Leaves and Letter
Financial agents Expense and Claims

The ERP/Oracle Fusion collection contains instances of:

E-Business Suite
Procurement
HCM
ERP

A converasrtion starts with Microsoft Teams and a custom app. The chat content, or query, is directed into ODA's Channels component, and then on to a Skills chatbot. Traffic then moves from the Skills chatbot to a GenAI router agent, which, depending on the the subject of the chat, directs it either to the appropriate HRMS agent or, if the query is unresolved or general, to a RAG agent. The query moves from the HRMS agent through Oracle Integration middleware to one of the appropriate Oracle Fusion ERP services These services process the query and pass the necessary information back through the HRMS agents, then through the router agent, the Skills chatbot, then the Channels component, and exits ODA, bound for the application layer from which it originated.