The image shows a set of onliner eview platforms, Oracle Cloud, and a groupiong of company departments. The Oracle Cloud component contains instances of Oracle Integration, OCI language, OCI Process Automation, and OCI Generative AI.

• An arrow numbered 1 points to Oracle Integration and is labeled "Retrieve reviews".
• An arrow labeled 2 points from Oracle Integration to OCI Language and is labeled "Get sentiment ex. positive, mixed or negative".
• An arrow labeled 3 points from Oracle Integration to OCI Generative AI and is labeled "Generate enhanced reply".
• An arrow labeled 4a points from Oracle Integration back to the Review platforms and is labled "Enhanced reply to positive reviews immediately".
• An arrow labeled 4b points from OCI Process Automation back to the Review platforms and is labeled "Enhanced reply".
• Unnumbered arrows point:
  • One from rom Oracle Integration to Oracle Process Automation and is labeled "Enhanced reply for mixed/negative reviews".
  • Three from OCI Process Automation to the company departments and are labeled, respectively:
    • Improvements
    • Suggestions and recommendations
    • Corrective actions

The Company Departments components contain these entities:

• Applications
• HR
• Hospitality
• Finanace
• Legal